This page was last updated on 30 November 2020.
This privacy policy sets out how we (the Z Group) will handle personal information we collect about you, including through the Caltex website, the Caltex App, onsite through our CCTV system, and through phone, email and other channels.
In this policy, Z Group means Z Energy Limited, Z Energy 2015 Limited, and their related companies and subsidiaries, as those terms are used in the Companies Act 1993.
In this Privacy Policy, 'Personal information' has the meaning given to it in the Privacy Act 2020 (information about an identifiable individual).
We can change this privacy policy at any time by publishing an updated version on the Z Energy website. We recommend you regularly check our website for updates.
Our Z Business terms are found here, and our Caltex App terms are here. If you use the Caltex App or are a Z Business customer, we urge you to read these terms carefully. They contain important terms about your personal information, that are additional to the terms of this Privacy Policy.
If you have any questions, comments or concerns about our privacy policy, please contact us at feedback@z.co.nz.
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We collect personal information about you when:
Sometimes, we may collect personal information about you from a third party source that you have authorised (such as a loyalty partner, a credit agency where you have authorised us to conduct a credit check) or as otherwise permitted by law.
We may collect information about you from a Z Business promoter, where you have applied for Z Business through that promoter or have applied through Z’s channels, and have quoted your membership number or relationship with that promoter.
Personal information we collect may include your name, address, telephone numbers, payment details or other financial information, information on how you use our products and services, and information about your membership of loyalty programmes. If you use the Caltex App, your personal information may include your location data and device information.
Information we collect through our CCTV camera system includes your image and vehicle number plate. We collect all vehicle number plate information that comes through our forecourts through CCTV.
If you do not provide us with personal information that we request, you may not be able to enjoy some or all of Z’s services.
We collect and use your personal information for various purposes:
We use information collected through our CCTV cameras for several reasons:
We may also use personal information in an anonymised aggregated form, to carry out analysis of our products, services and customer interactions (including how our website and the Caltex App are used).
Where we use your information to communicate with you by email or text about products, services and promotions that we think may be of interest to you, you can choose to stop receiving such emails or texts by using the unsubscribe function in the message. You can also email general@z.co.nz or call 0800 733 835 to be removed from the database.
We may provide your personal information to:
We may release personal information where we think this is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities), to facilitate court proceedings, enforce or apply our Z Business terms, Caltex App terms, Caltex website terms, or other terms that apply between you and us, or to protect our company, our customers, or others.
We can also release personal information to third parties as instructed by you, and in other ways permitted by the Privacy Act.
Our CCTV cameras collect all vehicle number plate information that comes through our forecourts. We provide this information to the New Zealand police, who cross-check it against their register for stolen vehicles.
The Caltex App uses various third party software components and services, including software and applications installed on your mobile device or used by your mobile device’s native operating system to provide the Caltex App services to you. These third party software components may have their own terms of use and privacy policies. We urge you to read these documents carefully.
We will only share your personal information where we believe this is appropriate to help us with any of the purposes outlined above. We will take reasonable steps to ensure that those recipients do not use that personal information for any other purpose.
We will store your personal information we collect from you in accordance with our obligations under the Privacy Act and will take reasonable steps to ensure the security of your personal information. Your personal information may be stored on servers owned by our computing infrastructure provider (currently Microsoft), under an account we control. You can access Microsoft’s privacy policy here. The address of Microsoft’s Wellington office is Level 12,157 Lambton Quay, Wellington, New Zealand.
We usually retain CCTV footage for a period of 30 days. We may retain CCTV footage for longer if required by law, or if we think doing so is appropriate to help us with any of the purposes outlined above.
You have rights under the New Zealand Privacy Act to find out what personal information we hold about you, to get a copy of that information, and/or to request correction to that information. If you would like to do any of those things, or for further information about our privacy policy, please contact us at general@z.co.nz.
If you provide us with personal information about someone else, you must ensure that you are authorised to disclose that information to us, so that, without us taking further steps required by applicable data protection or privacy laws, we may collect, use and disclose such information for the purposes described in this privacy policy.
You must take reasonable steps to ensure the relevant individual is aware of, and agrees to the matters set out in this policy, including the fact their information is being collected, the purposes for which that information is being collected, the intended recipients of their information, their rights to access their information, and our name and contact details.
We may use cookies (and other interactive techniques, such as web beacons) when you are on the Caltex website or other websites we control. A cookie is a small block of text stored on your device. They allow us to recognise your internet browser as you move around our sites.
We use these tools to serve you better and more efficiently, customise services on our website to help with navigation, monitor usage and to help personalise your experience, and sometimes to help identify you for security reasons. We also use these tools in the delivery of our or our partner’s online advertising. Any information we collect and share with third parties through cookies is aggregated and anonymised.
Some web browsers enable you to decline the receipt of cookies and similar technologies. If you utilise this function you may not be able to make full use of the Z Group’s websites.
To improve our Caltex website, App, and our advertising, we use analytics tools (including third party cookies) to collect certain information. Information we collect through analytics tools may include your IP address, page requests, form requests, click activity, and the timing and frequency of your use of our websites and App.
We use Google Analytics, which uses information to perform statistical analysis of aggregate user behaviour. We use Google’s analysis to measure advertising effectiveness and relative consumer interest in the various areas of our websites and to present relevant advertising on our website(s) or third party websites where we advertise. We may disclose the information collected by Google Analytics, in an aggregate, anonymised (not personal) form only, to third parties including advertisers or potential advertisers. You can access Google’s privacy policy here.
You can find further information about your privacy rights on website of the Office of the Privacy Commissioner, at www.privacy.org.nz.