Important information about StarCard Online

StarCard Online is currently offline as a security precaution while we test the site following a recent security issue with a no longer used Z Card Online site. We apologize for the inconvenience.

Important information about StarCard Online 

StarCard Online is currently offline as a security precaution while we test the site following a recent security issue with a no longer used Z Card Online site. We apologize for the inconvenience. 

We know that StarCard Online is a critical system for your business to manage your fuel card needs, and apologize for the disruption having this site unavailable may cause to your business. However, in light of the security risk level, we hope you will understand why we are taking this precautionary approach.

In the interim, we have increased the size of our New Zealand based call centre team to ensure we can help you quickly, and Michelle Reddy, our Star Card Specialist is also available to help you.   You can contact us on 0800 733 835 or email us at cxservice@z.co.nz, or contact Michelle directly on michelle.reddy@z.co.nz.

BACKGROUND:

You may have seen a story in the media about the security issue relating to Z Card Online, our online portal for Z Card customers. The article relates to an issue that was identified in 2017, and resolved by taking the Z Card Online system offline and rebuilding a new one. 

You can find more information about the issue, and our response here : http://z.co.nz/about-z/news/general-news/new-news-story-page-4/

In dealing with this issue, we have regularly engaged with experts in the cyber security field, both internal to our organisation, and external, including the National Cyber Security Centre.  Now that the media have drawn attention to this issue, the expert advice we have received indicates there could potentially be a higher security risk.

We are taking this elevated threat level extremely seriously.

Yesterday Z Energy (which owns the Caltex brand in New Zealand) commenced further testing on all of online systems across both Z, Caltex and Mini Tankers. As the StarCard Online system has similarities to the no longer active Z Card Online, the decision was made to take it offline while we undertake a full review of the site.  We will not reinstate access to StarCard Online until we are confident it does not exhibit any vulnerabilities.