On Friday 14th December during the delivery of fuel to Caltex Milton, there was a mix-up of product whereby some diesel was placed into the underground unleaded 91 petrol tank, and some unleaded 91 into the underground diesel tank. This is highly unfortunate and we are investigating what happened. As soon as we were made aware of the mistake, we quarantined both tanks, emptied, cleaned and then refilled them with the correct fuel however we are aware that motorists were refuelling with this mixed product over the course of the weekend.
While we would not expect any long term damage to vehicles we’d encourage any motorist who refuelled for Unleaded 91 or Diesel at Caltex Milton between Friday 14th December and midday Monday 17th December who have noticed any performance issues in their vehicle to get in touch. A specific free phone number 0800 255 248 and a specific email address has been set up to help out, firstname.lastname@example.org whereby potentially impacted customers can provide their details and someone will be in touch regarding the next steps to assist with any vehicle checks and remediation. In most cases the repair may include emptying the fuel tank and flushing the fuel lines.
Once again we apologise for any inconvenience to our customers that this product mix has created. This incident has only affected Caltex Milton - no other Caltex sites were impacted.
During delivery some diesel was mistakenly placed into the underground unleaded 91 tank, and some unleaded 91 into the underground diesel tank. This is highly unfortunate and we are investigating what happened.
How did this happen?
We are currently investigating how this happened.
What have you done about it?
As soon as we were made aware of the mistake we quarantined both tanks. They have been emptied, cleaned and refilled with the correct fuel.
When did it happen?
The mixing of products occurred during a tanker delivery early morning on Friday 14 December. The Unleaded 91 and diesel tanks were quarantined around midday on Monday 17 December.
Are any other stations impacted?
No. This is a product mix at Caltex Milton only.
If I filled up from Caltex Milton will my car be ok?
If you filled up between Friday 14th – Midday Monday 17th December and have noticed some performance issues then we’d recommend you call on freephone 0800255 248 or email email@example.com who will be in touch regarding next steps.
Who will cover the cost if I need repairs?
Z Energy which manages the Caltex brand is incredibly sorry for what has occurred. If you have incurred direct costs as a result of this mistake, please contact firstname.lastname@example.org and we will be in touch to discuss the claims assessment process, or call the freephone number 0800 255 248.
What would need to be done to my car?
For petrol vehicles, in most cases the fuel tank would be emptied, fuel lines flushed, possibly a change of spark plugs, and then refilled.
For diesel vehicles in most case the fuel tank would need to be emptied and the fuel lines flushed.
Will this cause any long term damage to my vehicle?
We would not expect any long term damage to vehicles
Are all cars affected?
Vehicles that filled up with Unleaded 91 or Diesel during that time may see/feel their vehicle has less power or does not operate as normal and produces more white smoke from the exhaust. However some vehicles may not see any impacts
I filled up with Unleaded 95, am I ok?
Yes. The product mix up only happened with Unleaded 91 and Diesel.
An update on Caltex operations following the New Zealand earthquake
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In June 2016, Z acquired Chevron New Zealand’s transport fuels and lubricants businesses and its supply of fuel to Caltex branded stations.
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