COVID-19 Update

Last updated: 22 September 2021

Here’s everything you need to know about what we’re doing to keep New Zealand safe and fueled up through COVID-19. The situation is constantly changing, so please check back regularly for new updates.

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Alert Level 3 — Auckland

What’s available, where?

All of our service stations are currently open.

We’re open for business, so essential services and all New Zealanders can fuel up if they need to. Our service stations and truck stops are all currently open, however a few will be operating on slightly reduced hours. You can find the most up-to-date information about your local Caltex through our site locator.

At the moment, we are restricting the number of customers in store at once. This will help us keep our customers and our staff safe. If you are asked to wait outside please be patient, we’ll have you through the door ASAP.

Our food 

We know essential services workers need to be able to grab some food on the run. That’s why we’re continuing to offer a limited range of pre-packaged foods, hot foods and hot drinks. You can also pick up essential grocery items in store, saving you a trip to the supermarket!

We are trying to offer a wide range of products across all of our service stations, but we might not have everything we normally would. If you need something in particular, we recommend ringing ahead to check. You can find the phone numbers for your local service station on our site locator.

LPG

LPG is another essential service we offer. If you need to swap or refill a bottle come and see us, we’ll sort you out.

Toilets

Our toilets will be open and available for customers when stores are open.

Staying safe when you visit

We’re doing everything we can to make your visit as safe as possible. To help us protect our staff and other visitors, please don’t visit us if you’re not feeling well.

Our team have increased the level and frequency of cleaning high touch areas including our Pay at Pump terminals, EFTPOS terminals and pump nozzles. However, you should still aim to minimize contact during your visit.

Here are a few things you can do to reduce your contact at Caltex:

Pay-in-app

Pay with just a few taps from the comfort of your car – easy! Download Caltex Pay-in-app from the App Store for iOS devices or Google Play for Android devices.

Contactless payments

Contactless payment (Paywave) is a great way to avoid contact with a high-touch item. We recommend using it whenever it’s available at the pump or the night-pay window.

Alert Level 2 — The rest of New Zealand

What’s available, where?

All of our service stations are currently open.

Our doors are open, and all our services are now available. Please continue to follow physical distance guidelines and wear your mask. 

You can find the most up to date information about your local Caltex through our site locator.

Our food and coffee

We know you need to be able to grab some food on the run. That’s why we’re back to offering a full range of pre-packaged foods, hot foods and hot drinks.

LPG

If you need to swap or refill a bottle come and see us, we’ll sort you out.

Toilets

Our toilets are open and available to customers whenever the store is open.

Staying safe when you visit

We’re doing everything we can to make your visit as safe as possible. To help us protect our staff and other visitors, please don’t visit us if you’re not feeling well.

Our team have increased the level and frequency of cleaning high touch areas including our Pay at Pump terminals, EFTPOS terminals and pump nozzles. However, you should still aim to minimize contact during your visit.

Here are a few things you can do to reduce your contact at Caltex:

Pay-in-app

Pay with just a few taps from the comfort of your car – easy! Download Caltex Pay-in-app from the App Store for iOS devices or Google Play for Android devices.

Contactless payments

Contactless payment (Paywave) is a great way to avoid contact with a high-touch item. We recommend using it whenever it’s available at the pump or the night-pay window.

Our people

Our people are the heart of our business, and we are proud of their work to ensure our fuel supply is secure and our service stations are safe. We’re taking every precaution we can to keep our staff safe, including moving to a locked door policy, and taking payment through the night window, and providing additional cleaning and protection equipment.

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